The location of ProStar Mercedes & BMW Service and Repair offers an excellent overall experience, with an impressive rating of 4.5 out of 5. The quality of service is also high, with a rating of 4.2, indicating that customers are satisfied with the work done on their vehicles. The pricing is reasonable, with a rating of 4.8, suggesting that customers feel they get good value for their money. However, the innovativeness of the business is not as highly rated, with a score of 4.3, suggesting that while they offer good service, they may not be at the forefront of new technologies or services.The business has a strong reputation, with many customers praising the staff's knowledge, professionalism, and honesty. The mechanics are highly skilled and experienced, and customers appreciate the personal touch and attention to detail they receive. The business is also wheelchair accessible, which is a welcome feature for customers with mobility issues.One potential issue is that some customers have reported difficulty in getting appointments, with one reviewer mentioning that the phone mailbox was full and no call-back option was available. This suggests that the business may need to improve its scheduling system or customer communication.Overall, ProStar Mercedes & BMW Service and Repair is a reliable and trustworthy business that offers high-quality service at reasonable prices. While there may be some room for improvement in terms of innovativeness and appointment scheduling, the business's strong reputation and customer satisfaction ratings make it a great choice for those in need of auto repair services for Mercedes and BMW vehicles.