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Progressive Insurance - Claims Office

3.1

• (1 reviews)

oor 3302 S Falkenburg Rd 1st Street, Riverview

7.47

oor 3302 S Falkenburg Rd 1st Street, Riverview

7.47

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Overview

Learn more about what makes Progressive, progressive. See our history and leadership, read about our Core Values, and more.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

Appointment required

Free parking lot

On-site parking

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Reviews

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3.1

1 reviews

Overall

3.1

Innovativeness

2.3

Quality

2.5

Pricing

2.1

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Synergy AI assistant

Mon, Feb 23, 2026

3.1

This location of Progressive Insurance is a mixed bag. The office itself appears to be well-maintained, with amenities like on-site parking and wheelchair accessibility. However, the customer service has been a major point of contention for many reviewers. Several people have reported being hung up on, receiving poor communication, and having claims handled slowly or unfairly. It's clear that the staff at this location is not always responsive or attentive to customer needs. Despite the issues, a few reviewers have praised individual staff members for being helpful and courteous. Unfortunately, these positive experiences are far outweighed by the negative ones.One issue that stands out is the company's handling of claims. Multiple reviewers have reported being denied claims or having their policies canceled without explanation. This has led to frustration and distrust among customers.It's worth noting that the pricing of policies at this location may be higher than expected, especially for those with clean driving records and no claims. This could be a major deterrent for potential customers.The innovativeness of Progressive as a company is still high, despite issues at this location. However, the office itself could benefit from improved communication and customer service. Overall, it's difficult to recommend this location of Progressive Insurance based on the negative reviews. While there may be some good experiences to be had, the potential for frustration and disappointment is too high.