This location has a few shortcomings. It seems that communication with the staff is often challenging, with many people expressing frustration at being unable to reach someone by phone or email. The website is also mentioned as being unhelpful and difficult to use. On the other hand, the physical location of the office and its staff seem to be more organized and helpful, with a few reviewers praising the friendly and knowledgeable ladies who work there. Overall, the experience seems to be somewhat inconsistent, but leaning towards the negative side. One notable issue is the apparent lack of responsiveness to customer inquiries and issues, which can be frustrating for those who need to get things done with the licensing board. The hours of operation seem to be standard, but the lack of flexibility and unwillingness to accommodate different schedules may be a problem for some.