This location of Pinch A Penny Pool Patio Spa has a well-rounded reputation, with customers expressing a range of experiences. Some customers have praised the staff's knowledge, friendliness, and willingness to go above and beyond to help with pool issues. On the other hand, some customers have reported subpar service, with issues such as technicians not showing up on time, losing track of appointments, and having to wait for extended periods to receive repairs. Customers have noted that the staff is knowledgeable about pool chemicals and equipment, which is helpful for pool maintenance. The location is also convenient, with easy parking and a wide selection of products. However, some customers have reported that the staff can be too busy to provide weekly pool service, which may be a limitation for some customers.The pricing at this location seems to be competitive, with some customers noting that the prices are reasonable. However, others have reported that the staff may try to upsell or sell them products they don't need, which can be frustrating.Overall, this location seems to be a solid choice for customers who need pool supplies or service. However, it's essential to be aware of the potential for subpar service and to communicate clearly with the staff to ensure that your needs are met.One issue that has been consistently reported by customers is the lack of follow-up and communication from the staff. Some customers have reported having to wait for extended periods to receive repairs or having to call multiple times to get an update on their service. This lack of communication can be frustrating and may lead to a negative experience.It's also worth noting that the location has received some negative reviews for the owner's behavior, with some customers reporting being treated rudely or dismissively. However, this seems to be an isolated issue, and many customers have reported having positive interactions with the owner and staff.