Pilot Pool Service, Inc. is a reliable company that provides a wide range of services, including swimming pool repair, cleaning, and maintenance. The company has been in business since 1991 and has a team of knowledgeable and experienced technicians. Customers praise the company's prompt and professional service, with many mentioning that their pools have been left sparkling clean after each visit.However, there are some concerns regarding the company's quality of work. One customer reported a disappointing experience with a technician who damaged the motor of their pool pump and then tried to charge them over $600 to replace it. Another customer was unhappy with the office staff's helpfulness and difficulty in contacting them.In terms of pricing, many customers appreciate the company's affordability, but some feel that the prices are a bit higher than those of other pool service companies.Unfortunately, there is no information available on the company's innovativeness, so it is unclear how they approach new technologies and methods in the industry.The company's physical location is accessible, with a wheelchair-accessible parking lot and entrance. The office staff is knowledgeable, but can be difficult to contact at times. Overall, Pilot Pool Service, Inc. seems to be a reliable and professional company, but with some areas for improvement.