The store has a nice, friendly atmosphere, with helpful and knowledgeable staff. Many customers appreciate the wide selection of products and the store's willingness to special order items. Some customers have reported high-quality grooming services, with great care and attention to their pets. However, there have been some issues with customer service, with a few customers reporting being kicked out for being under 18 or experiencing rude behavior from staff. Pricing is generally competitive, with many customers finding good deals and discounts. The store has also shown a willingness to innovate, with the introduction of online ordering and curbside pickup.