The location is a mixed bag, with a strong focus on providing excellent medical and counseling services. The facilities are wheelchair accessible, and the staff is courteous and respectful. The counselors, particularly Mr. Tucker, are knowledgeable and empathetic, creating a safe and trusting environment for veterans to share their experiences. However, there are some issues with communication, as some clients have reported difficulty getting a return call or experiencing long wait times.While the staff is generally caring and passionate about their work, there are instances of condescending behavior and a lack of understanding towards some clients. The use of a call center has also been criticized by some clients, who feel that it detracts from the personal touch and makes it harder to get the help they need.The facility's hours of operation are limited, with no weekend services, which may not be convenient for all clients. However, the staff makes an effort to accommodate clients with special needs and has a Chaplain program that meets on Thursdays.Overall, the location has a strong reputation, with many clients praising the staff's dedication and compassion. However, there are some areas for improvement, particularly in terms of communication and accessibility.