The business has been consistently praised for its excellent service and professionalism. The staff, particularly Gene, has been highlighted for their responsiveness, kindness, and willingness to help. The company has been described as "a pleasure to work with" and has received high praise for their prompt actions and follow-through on issues. Many clients have appreciated the company's attention to detail and commitment to excellence.However, one issue that has been mentioned is the occasional difficulty in getting in touch with the property manager, particularly outside of regular business hours. This has led to frustration for some clients, who have expressed concern about the company's availability and responsiveness.Despite this issue, the company has a strong reputation for providing excellent property management services, including leasing, maintenance, and rent collection. They have been praised for their ability to handle complex issues and provide clear communication to their clients.Overall, the business has a strong track record of providing high-quality services and building strong relationships with its clients. However, there may be room for improvement in terms of responding to client inquiries in a timely manner.