Tampa
Overhead Door Company of Clearwater
15.18
15.18
Overview
Overhead Door Company of Clearwater specializes in residential garage doors, commercial garage doors, and garage repair and maintenance.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Innovativeness
Overall
Quality
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The business has a professional and experienced staff, which includes knowledgeable and honest technicians like Tracy, Brian, and Jeff, who provide great service and are willing to explain the problems and solutions to the customers. The company also has a responsive and helpful office staff, including Michelle and David, who are willing to address customers' concerns and provide updates on the status of their orders. The company offers a wide range of services, including garage door installation, repair, and maintenance, and is willing to work with customers to find solutions that fit their needs and budgets.However, there have been some issues with communication and follow-through. In some cases, customers have experienced delays or misunderstandings due to a lack of clear communication between the office staff and the technicians. In one instance, a customer was charged $99 for an evaluation, even though the technician was unable to fix the problem. In another case, a customer was left with a partially installed door and had to follow up with the company multiple times to get it completed.Despite these issues, the company has a strong commitment to customer satisfaction and is willing to make things right when things go wrong. The company has a good reputation in the community and is well-respected by its customers. Overall, the company is a good choice for customers who need garage door installation, repair, or maintenance services.One of the things that the company could improve on is its communication and follow-through. This could be done by ensuring that the office staff and the technicians are clear and concise in their communication, and that customers are kept informed about the status of their orders. The company could also consider providing more detailed estimates and invoices to customers, so that they are aware of the costs involved in the services they are receiving.It's worth noting that the company has a good pricing system, with a wide range of services available to fit different budgets. However, some customers have experienced higher costs than expected due to additional fees or charges. The company could consider being more transparent about its pricing and services, and providing customers with more detailed information about what they can expect to pay.The company's innovativeness is also an area of strength, with a willingness to adapt to new technologies and techniques. The company has a good reputation for staying up-to-date with the latest developments in the industry, and for providing customers with the most advanced and effective solutions available. However, the company could consider being more proactive in seeking out new and innovative solutions, and in staying ahead of the competition.Overall, the company is a good choice for customers who need garage door installation, repair, or maintenance services. While there have been some issues with communication and follow-through, the company has a strong commitment to customer satisfaction and is willing to make things right when things go wrong. With some improvements in communication and follow-through, the company could become an even stronger and more effective provider of garage door services.
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Categories
Construction & Development
Garage door supplier
Door supplier
Door warehouse
Building Materials
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