The location has an average rating of 4.4, indicating that customers are generally satisfied with their experience. The quality of the products is also high, with a rating of 4.4, suggesting that customers appreciate the taste and texture of the cakes. The pricing is also competitive, with a rating of 4.8, indicating that customers feel they are getting good value for their money. However, there is no information available about the innovativeness of the location.Unfortunately, it seems that there have been a few instances where the customer service has been lacking. The staff has been described as unfriendly or unhelpful, and in one case, a customer was told that they couldn't get an extra box for their order, even though they were willing to pay extra for it. This suggests that the staff may not always be trained to handle customer service issues effectively.Despite these issues, the location has many positive reviews, with customers praising the taste and quality of the cakes, as well as the convenient ordering process. Many customers have also appreciated the friendly and helpful staff, and have expressed their gratitude for the special touches, such as the employee who surprised a customer with a free cake on their birthday.It's worth noting that the location has been praised for its convenience, with customers able to order online and pick up their cakes at their convenience. The location is also clean and well-maintained, and the staff is knowledgeable about the products and happy to make recommendations.Overall, while there have been some issues with customer service, the location has many positive reviews and is well-regarded by customers for its products and convenience.