The Norm Reeves Volkswagen Superstore Port Charlotte is a well-established dealership with a wide range of services, including car sales, rental, leasing, and financing. The dealership offers a huge selection of new, used, and certified vehicles from Volkswagen. The staff is friendly and knowledgeable, with many customers praising their exceptional service and willingness to help. One customer had a great experience with Michael Waksmundzki, who went above and beyond to ensure everything was handled efficiently and with care. Another customer praised Drew, who kept them updated throughout the entire process and provided easy-to-understand explanations of the work being done. Many customers have expressed their satisfaction with the service department, citing prompt and professional service.However, there are some concerns with the service department. One customer had a negative experience, claiming that the staff did not prioritize them as customers and were unable to properly diagnose their vehicle. Another customer expressed frustration with the high cost of service charges, which they felt was excessive. It's worth noting that the dealership has responded to these concerns, apologizing for the issues and attempting to make things right.In terms of pricing, the dealership seems to be competitive, with many customers praising the reasonable prices and lack of hidden fees. However, one customer did express concern about the cost of repairs, which they felt was excessive.Overall, the Norm Reeves Volkswagen Superstore Port Charlotte is a solid choice for those in the market for a new or used vehicle. While there are some concerns with the service department, the dealership has a reputation for excellent customer service and a wide range of services.