The place appears to be a licensed healthcare and pain management facility, providing state-of-the-art neurological care and spine care services. Patients praise the doctors, especially Dr. Miranda and Dr. Delgado, for their professionalism, kindness, and care. The staff is often described as friendly and helpful, with some notable exceptions. However, the office is criticized for its poor communication, long wait times, and unreturned phone calls. Some patients express frustration with the billing process, including charges for records and lack of transparency. The physical therapy team, led by Mayo, is generally well-received, with patients praising their expertise and care. Overall, while there are some positives, the office's inconsistent and sometimes unprofessional behavior detracts from the patient experience.