Mutual Insurance Agency is an independent insurance agency located in Tampa, Florida. The agency offers affordable personal and business insurance solutions. However, some issues arise due to poor customer service. For instance, a client was put on hold for 5 minutes and spoke to two people before being dismissed with the statement that they would likely get the same outcome with Progressive. This discouraging attitude seems to be a major setback for the agency. Despite this, the agency has a wheelchair accessible parking lot and entrance, making it easily accessible for people with disabilities.The working hours of the agency are quite standard, with no notable deviations from the usual Monday to Friday schedule. The clients who have left reviews have reported mixed experiences, with one giving a 5-star rating, although no specific reasons were provided. Overall, the agency seems to be trying to provide good service, but it falls short in certain areas.It is worth noting that the agency is quite transparent about their services, with a clear description of what they offer on their website. They also have a clear phone number and web link, making it easy for potential clients to get in touch. However, the poor customer service issue highlighted in one of the reviews raises concerns about the agency's ability to provide good service.