This location has received numerous glowing reviews, with most clients praising the exceptional service and expertise of the staff, particularly Kyle and Kaitlyn. The team's professionalism, responsiveness, and attentiveness to clients' needs have been consistently highlighted. The location's secure online portal and automated walkthrough process have also been praised for making the tax preparation process efficient and smooth. Clients have expressed their gratitude for the team's thoroughness, patience, and dedication to ensuring accuracy. Some clients have noted that the multiple questionnaires can be a bit overwhelming, but this is a minor issue in an otherwise excellent experience. The location's LGBTQ+ friendly environment and wheelchair accessibility features are also notable. Overall, the staff at this location appear to be knowledgeable, friendly, and dedicated to providing top-notch service. However, the average rating for quality suggests that there may be some areas for improvement in this department. A standout staff member, Kyle, has been consistently praised for his exceptional knowledge, caring attitude, and ability to find tax savings for clients. He has been described as one of the most upstanding and trustworthy financial professionals, and his dedication to providing excellent service has earned him a reputation as a leader in the industry.