Tampa
Municipal Services Center
16.25
16.25
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
On-site parking
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Quality
Overall
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This office has several issues with communication and customer service. Some employees are very helpful, while others are dismissive and unprofessional. The phone reception service is often poor, with calls being transferred without allowing the caller to speak or explain the purpose of their call. Additionally, the lady working at the exit of the parking garage is rude and yells at customers due to a sensitive credit card machine. The office also has problems with outdated processes and technology, leading to inefficient and frustrating experiences for homeowners trying to get permits.Many customers have had to deal with long waiting times, unresponsive staff, and bureaucratic red tape. One customer had to wait for over a year to get a building permit after Hurricane Helene flooded their house. Another customer was waiting on a permit for 2 1/2 months to fix their old front porch, only to be told that the office is "behind." This is unacceptable for a city growing as quickly as St. Petersburg.On the other hand, there are some positive reviews from customers who have had good experiences with certain employees. For example, one customer praised Katrina Lunan Gordon in Zoning for being outstanding and responsive. However, these positive experiences are not enough to overcome the many issues with the office.Overall, this office needs to improve its communication and customer service skills, update its outdated processes and technology, and provide more efficient and responsive service to homeowners.
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Categories
Community & Government
Government Service
Municipal administration office
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