The business is located at Building 445, Peoples Ln Lane, Lakeland City, with a phone number of +18632134900 and a website link of https://irplakeland.com/. The working hours are from 09:00 to 16:00 on Mondays, Tuesdays, Wednesdays, and Thursdays, and closed on Fridays, Saturdays, and Sundays. The business is known for providing excellent customer service, with most clients praising the staff for being helpful, friendly, and professional. Many reviewers have mentioned that the staff is very knowledgeable about the IRP process and takes the time to explain everything to customers. The business is also known for its efficient processing times, with many reviewers stating that they were able to get their IRP plates on the same day. The business has a wheelchair-accessible parking lot and entrance, making it accessible to customers with disabilities. However, some reviewers have mentioned that the business can be slow and that customers may have to wait for extended periods of time. One reviewer mentioned that they had to wait for over an hour, despite having all the necessary paperwork completed ahead of time. Another reviewer mentioned that they were not treated well by the staff and that the business was not customer-friendly.The co-brand Morningstar Fleet Services IRP Office has a team of professional staff, including Daleen, Eileen, and Camila, who are always willing to go the extra mile to help customers. They are known for their patience, knowledge, and excellent customer service skills.There is a warning to customers to be prepared to spend some time at the business, as the processing times can be slow. Some reviewers have mentioned that they had to wait for 2-3 hours to get their IRP plates, while others have mentioned that they had to make multiple trips to get everything done.Overall, the business is known for its excellent customer service, efficient processing times, and wheelchair-accessible facilities. However, customers should be prepared to spend some time at the business and be patient with the staff.