This business location has several issues that need to be addressed. While some clients have reported positive experiences, many others have had difficulties with customer service, sales practices, and the quality of work. Some clients have reported being harassed by salespeople, and others have had issues with the installation process. Several clients have also reported problems with billing and the accuracy of their electric bills. It's also worth noting that this business has a rating of 3.5, which is relatively low compared to other similar businesses. Despite some positive reviews, the negative comments and issues reported by many clients suggest that this business needs to improve its overall quality and customer service.The business has some major flaws in its sales practices, including deceptive initial sales techniques and aggressive salespeople. Several clients have reported being told that solar panels would be free or that the company would provide significant savings, only to discover later that this was not the case. The company has also been accused of using high-pressure sales tactics to convince clients to sign contracts.The installation process has also been a problem for some clients. Several have reported that the installation crew did not show up on time or that the installation was not done correctly. Some clients have also reported that the company has not followed through on promises to fix problems with the installation.The company's customer service has been a major issue for many clients. Several have reported that it takes weeks or even months to get a response from the company, and some have reported being told that their concerns would be escalated to a manager only to be ignored. The company has also been accused of using automated phone systems to avoid taking calls from customers.Despite these issues, some clients have reported positive experiences with the company's customer service team. However, these positive experiences are not representative of the majority of clients who have reported problems with the company.The business has a good pricing system, according to some clients. However, the pricing is not transparent, and some clients have reported being surprised by the cost of the solar panels and installation.In terms of innovativeness, the company has introduced some new and innovative solutions to help clients save money on their energy bills. However, some clients have reported that the company's solutions are not effective and that the company has not followed through on its promises.Overall, this business needs to address its major flaws in sales practices, customer service, and quality of work in order to improve its overall quality and customer service.