This storage facility has its strengths and weaknesses. The staff is generally friendly and helpful, with many customers praising Erica, the manager, for her excellent customer service skills. The facility is clean and well-maintained, with secure storage units and a convenient location. However, some customers have reported issues with communication and delays in resolving problems.One of the biggest concerns for some customers is the issue of communication. A few customers have reported difficulty in getting responses to their emails or phone calls, and one customer even reported being told that the manager was not available to speak to them. This can be frustrating for customers who need to resolve issues quickly.Additionally, some customers have reported delays in resolving problems, such as issues with unit access or billing. While the facility has a good overall rating, these issues suggest that there may be room for improvement in terms of communication and customer service.Despite these issues, many customers have reported being satisfied with their experience at this storage facility. The facility has a good selection of units, and the prices are competitive. The staff is generally friendly and helpful, and the facility is clean and well-maintained.One of the standout features of this facility is its commitment to diversity and inclusivity. The facility is LGBTQ+ friendly and has a wheelchair-accessible entrance and parking lot. This makes it a welcoming space for customers from all backgrounds.Overall, this storage facility has a good reputation, but there is room for improvement in terms of communication and customer service. With a little attention to these areas, it has the potential to become an even better facility.