This business has a good overall reputation, with a rating of 4.2. The store's staff is generally friendly and helpful, with some employees standing out for their exceptional service, such as Nancy and Derek. The business offers a variety of products, including Murphy beds, and has a team that can install and assemble them. However, there are some concerns about the quality of the products, particularly the bed in a box that one customer found to be poorly designed and difficult to set up. The business also has a somewhat restrictive policy regarding shipping and delivery, which may not be ideal for all customers. One customer was put off by the store's decision to promote My Pillow products, while another was unhappy with the staff member's mask-wearing practices. Despite these issues, the business seems to have a strong focus on customer satisfaction and is willing to go the extra mile to ensure that customers are happy with their purchases. The prices at this store seem to be reasonable, and the business offers a range of payment options. However, the innovativeness of the business is somewhat limited by its focus on traditional products and services. Overall, this business has its strengths and weaknesses, and customers should be aware of the potential issues before making a purchase.