Overall, Maus Nissan of Brooksville seems to have a good reputation, but there are some inconsistencies in the quality of service provided. The pricing is generally good, but some customers have reported being taken advantage of with high repair costs. The dealership appears to be innovating in some areas, such as offering extended warranties, but there are also some concerns about the honesty of the service department.Some of the positive reviews highlight the friendly and knowledgeable staff, particularly the service advisors and salespeople. Many customers have reported being satisfied with their car-buying experiences, and some have even gone back to the dealership multiple times. The dealership's commitment to customer satisfaction is evident in their responses to negative reviews, where they apologize and offer to make things right.However, there are also some red flags. Several customers have reported being taken advantage of by the service department, with high repair costs and misleading information. Some have even reported being lied to about the condition of their vehicle. The dealership's response to these complaints has been inconsistent, with some customers being offered refunds or apologies, while others have been dismissed.One issue that stands out is the concern about the honesty of the service department. Several customers have reported being told that their vehicle needs repairs that are not actually necessary, or being sold unnecessary services. This raises questions about the dealership's commitment to transparency and honesty.Another issue is the high repair costs. While some customers have reported being satisfied with the prices, others have been shocked by the high costs. The dealership's response to these complaints has been inconsistent, with some customers being offered discounts or apologies, while others have been dismissed.In terms of innovativeness, the dealership appears to be innovating in some areas, such as offering extended warranties and online pricing. However, there are also some concerns about the dealership's commitment to innovation and customer satisfaction.Overall, Maus Nissan of Brooksville seems to be a mixed bag. While some customers have reported being satisfied with their experiences, others have been taken advantage of by the service department or been shocked by high repair costs. The dealership's commitment to transparency and honesty is a concern, and some customers may want to shop around before purchasing a vehicle or taking it in for repairs.