This business has a solid reputation, reflected in its overall score of 4.3. The sales team is knowledgeable and helpful, as shown in the great service received by a customer who left a 5-star review. The business offers a wide selection of boats and has a clear expertise in the field. The staff, including Doug and Kelly, are experienced and can provide valuable advice. Unfortunately, there are some issues with customer service, as another customer had a disappointing experience with a broker who didn't know much about boats. The business could improve its service by ensuring that customers are matched with the right broker for their needs.