This review is for the Massey Services location at Building 1001, E Dr Martin Luther King Jr Blvd Boulevard, Tampa City. The location has a mix of positive and negative reviews.On the positive side, many customers have praised the company's professionalism, punctuality, and thoroughness in their services. Some customers have also appreciated the friendly and knowledgeable technicians, such as Ivan Miranda, Billy, and Raymond Lopez, who have provided excellent service and resolved their pest control issues efficiently. Additionally, the company's commitment to quality and customer satisfaction is evident in their efforts to address concerns and resolve issues promptly.However, there are also some negative reviews that highlight the company's shortcomings. Some customers have reported poor communication, missed appointments, and unprofessional behavior from technicians. One customer even reported being charged for services that were not performed. Additionally, some customers have expressed frustration with the company's billing and pricing practices.The company's innovativeness is not explicitly mentioned in many reviews, but one customer did praise the company's use of technology, specifically the Massey app, which allows customers to easily schedule appointments and track their services.Overall, while the company has its strengths and weaknesses, the mixed reviews suggest that it is not entirely consistent in its service quality and communication. As a result, customers may want to approach with caution and carefully evaluate their options before choosing this company for their pest control needs.