The business is located in a convenient area with free parking lot, wheelchair-accessible entrance and parking, Wi-Fi, and in-store shopping and pickup services. The owners and staff are friendly and knowledgeable, helping customers choose the right cigars and providing excellent customer service. The store has a wide selection of cigars, a large walk-in humidor, and competitive prices. There is an option to make NFC mobile payments, use debit cards, and credit cards for payment. The business has good working hours, except for Saturday and Sunday, when it is closed.However, there is an issue with the store hours not being updated on the website and Google, as some customers have experienced. This resulted in one customer having to drive across town on a Saturday, only to find the store closed, and another customer feeling frustrated with the inconvenience. It is essential for the business to keep its website and online presence up-to-date to avoid disappointing customers.