This business location has an overall high rating, indicating a positive experience for most customers. The quality of the service is also highly rated, with customers praising the knowledgeable and friendly guides. The pricing is considered to be competitive, although some customers may find it a bit high. The business is also commended for its innovativeness, offering unique and educational experiences for customers.The business offers guided tours to see manatees in their natural habitat, providing customers with a unique and educational experience. The guides are knowledgeable and friendly, and the business is committed to respecting and protecting the manatees and their environment. Customers praise the warm coats and hot chocolate provided after the swim, as well as the opportunity to see a variety of wildlife, including manatees, fish, and birds.Some customers mention that the business is well-organized and easy to book with, with a helpful and friendly staff. The equipment provided is also praised, with some customers noting that the wet suits and fuzzy jackets were comfortable and provided a good temperature control.However, one customer had a negative experience, citing that the guide's attitude changed when they brought their own GoPro, and that the guide encouraged others to approach the manatees while discouraging the customer and their friend from getting close. This experience was not representative of the business as a whole, as the vast majority of customers had a positive experience.Overall, this business location is highly rated and offers a unique and educational experience for customers. The knowledgeable and friendly guides, combined with the commitment to protecting the manatees and their environment, make it a great choice for anyone looking to see these incredible creatures up close.