Tampa
Lokey Kia
18.05
18.05
Overview
Lokey Kia is your source for new Kias and used cars in Clearwater, FL. Browse our full inventory online and then come down for a test drive.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Checks
Oil change
Car wash
Repair services
Used goods
Photos & videos
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Quality
Pricing
Overall
Innovativeness
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The overall experience at Lokey Kia is a mixed bag, reflecting the dealership's effort to provide a comprehensive service to customers. While the pricing is generally considered fair, some customers have noted that the service department has room for improvement. The quality of the cars and services offered is mostly satisfactory, but there are some inconsistencies in the level of care provided. The innovativeness of the dealership is evident in its use of modern technology, such as NFC mobile payments, but it could be improved by adopting more cutting-edge features.The dealership has received overwhelmingly positive reviews from customers, with many praising the friendly and professional staff, including sales representatives like Wolf Otto, Jermaine, and Jake. Some customers have noted that the service department is efficient and quick, with one customer having their oil changed in under 30 minutes. However, there have been some complaints about the service department, with one customer reporting that they were ignored by service staff and another customer noting that they were not provided with a free car wash despite having paid for it.One issue that has been consistently raised by customers is the need for better communication between the sales and service departments. Some customers have reported that they were not informed about necessary repairs or maintenance, leading to additional costs and inconvenience. Additionally, some customers have noted that the dealership could improve its customer service by providing more personalized attention and addressing concerns in a more timely manner.Despite these issues, Lokey Kia has a loyal customer base, with many customers returning to the dealership for repeat business. The dealership's commitment to customer satisfaction and its efforts to provide a comprehensive service to customers are evident in its policies, such as offering free oil changes and providing a free shuttle service. However, to maintain its high ratings, the dealership needs to address the issues raised by customers and continue to innovate and improve its services.
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Hours
Closed
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Categories
Automotive & Boat Service
Car Sales
Used Cars
Car Parts
Pets Service
Animal Hotels
Auto parts store
Auto repair shop
Used car dealer
Kia dealer
Car dealer
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