This location provides an amazing customer experience, with a long history of excellent service. The owner, Larry, has over 50 years of experience in shoe repair and is known for his knowledge and expertise. The store offers a wide selection of boots and shoes, including Red Wing boots, which are a specialty. The staff is friendly and helpful, and they go above and beyond to ensure customer satisfaction.The store is wheelchair accessible, and they offer onsite services and in-store pickup. They accept various payment methods, including NFC mobile payments, debit cards, and credit cards.However, one issue that has been reported by some customers is inconsistent quality of work, with some customers experiencing issues with repairs that were not done correctly. For example, one customer had a pair of shoes that were supposed to be cleaned and had the toe cap glued back on, but when they picked them up, they were not cleaned and had sand in the creases. This issue was not isolated, as another customer reported that their boots were not repaired correctly and had to be returned multiple times.Despite this issue, the store has an overall high rating and is highly recommended by many customers. They are known for their excellent customer service, wide selection of boots and shoes, and competitive pricing.