Tampa
Lake Wales Access Office
52.29
52.29
Overview
Mon - Fri9:00 am - 5:00 pm
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Restroom
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Overall
Quality
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I had a generally positive experience with this financial service provider. The staff were very kind and helpful, particularly Sully, who went above and beyond to assist me with my needs. She was courteous and efficient, and made the process as smooth as possible.The office is wheelchair accessible, which is a definite plus. However, I was surprised to find that the office was closed during my visit, despite the stated hours of operation. This was frustrating, but I understand that mistakes can happen.The only real issue I encountered was with the way the office handled my paperwork. Despite having a confirmation fax that I had submitted my paperwork, the office claimed not to have received it, and suggested that I contact the Lakeland office for assistance. This was confusing and frustrating, and I didn't appreciate the lack of clear communication.The office is well-maintained and clean, with a restroom available for visitors. However, the parking lot could be improved, as it was quite small and difficult to navigate.Overall, I would recommend this financial service provider to others, but with the caveat that they need to work on their communication and customer service skills. With a little more attention to these areas, they could provide an even better experience for their clients.
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Categories
Financial Service
Community & Government
Government Service
Life Insurance
Department of Social Services
Insurance agency
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