The hotel has received mixed reviews from guests. Some have praised the friendly staff, clean rooms, and convenient location. However, others have complained about issues with cleanliness, maintenance, and customer service. One guest reported finding bugs and mold in their room, while another was upset about being charged a fee for early check-in. There were also complaints about the breakfast service, with some guests reporting that the food was not warm or that the selection was limited. Some guests have also expressed frustration with the hotel's policy on pets, citing a lack of understanding and empathy from the staff during a difficult time. However, others have reported positive experiences with the staff, including friendly and helpful front desk personnel.Overall, the hotel seems to have some issues with consistency in terms of cleanliness and customer service, but also has some strengths in terms of its convenient location and friendly staff.