KONE Elevators & Escalators of Tampa

2.8

• (1 reviews)

B-1 4710 Eisenhower Blvd Boulevard, Tampa

6.15

mil

B-1 4710 Eisenhower Blvd Boulevard, Tampa

6.15

mil

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Website

Overview

We install new elevators and escalators, modernize older ones, and provide smart predictive maintenance so that your equipment can be serviced before you even know there's anything wrong.

Features

Onsite services

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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2.8

1 reviews

Pricing

2.8

Quality

2.3

Overall

2.8

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Synergy AI assistant

Mon, Feb 23, 2026

2.8

This business location, KONE Elevators & Escalators of Tampa, has shown some concerning issues with its services. Despite having a wide range of services, including elevator installation, modernization, and maintenance, the company has received numerous complaints from customers regarding poor quality of work, delayed or lack of service, and unresponsiveness to customer concerns. Many customers have reported experiencing technical issues with their elevators, including breakdowns, delayed repairs, and poor maintenance. Some customers have even reported being disconnected from the company when trying to call for service.While the company's website and marketing materials emphasize its commitment to providing top-notch services, the customer feedback suggests a different reality. The company's inability to meet customer needs and expectations has resulted in a significant loss of trust and credibility.Some customers have reported experiencing excellent service, such as quick response times and friendly technicians. However, these positive experiences seem to be the exception rather than the rule.The company's management appears to be responsive to customer concerns, as evidenced by their efforts to address each of the customer complaints. However, the frequency and severity of these complaints suggest a deeper issue with the company's internal processes and culture.One notable issue that stands out is the company's apparent lack of accountability for its mistakes. When customers report problems, the company often offers excuses or delays, rather than taking responsibility for the issue and offering a timely solution. This lack of accountability has led to a significant erosion of trust and confidence in the company.Overall, while KONE Elevators & Escalators of Tampa has the potential to provide excellent services, its track record suggests that it falls short in many areas. Until the company addresses these issues and demonstrates a commitment to customer satisfaction, it will struggle to build trust and loyalty with its customers.