The business has mixed reviews, with some customers praising the quality of service and others complaining about communication issues and lack of follow-up. While some customers had positive experiences with the pricing, others were not satisfied with the cost. Unfortunately, the lack of follow-up and communication with customers, as mentioned in some reviews, is a significant issue that affects the overall rating. The business seems to have a good reputation for repairing large appliances and electronics, but it falls short in terms of professionalism and customer service. It's worth noting that some customers had extremely positive experiences, which suggests that the business may be capable of delivering high-quality service when it chooses to do so. However, this is not consistent with the overall rating and suggests that the business needs to work on its communication and follow-up skills to build trust with its customers.