This business location has many positive aspects that contribute to its high overall score. The quality of service is consistently high, with most customers praising the professionalism, thoroughness, and expertise of Larry Kelley. The pricing is also reasonable, with many customers commenting on fair prices and value for the services provided. The innovativeness of the business is evident in its ability to adapt to new technologies and stay up-to-date with the latest industry developments.One notable issue that arises from the customer feedback is the difficulty in getting a hold of Larry Kelley or his team, particularly during busy periods. Some customers have mentioned having to wait for a response to their initial inquiry or experiencing delays in scheduling appointments. However, this does not seem to be a widespread issue, and most customers have been satisfied with the service they received once they were able to get in touch with the business.Overall, Kelley's Sprinklers appears to be a reputable and reliable business that provides high-quality services to its customers. While there may be some room for improvement in terms of communication and scheduling, the business's strengths in quality, pricing, and innovativeness make it a standout in the industry.