The company is located in Kissimmee, Florida, and offers a wide range of services, including scooter rentals, wheelchair rentals, and mobility equipment sales. Their services cater to tourists and locals alike, providing a convenient and accessible way to navigate the area. The company has a 4.5-star rating based on customer reviews, which suggests a high level of customer satisfaction. Reviewers praise the company's staff for being friendly, helpful, and accommodating, as well as the quality of their equipment and the competitive pricing.Some reviewers mention that the company's staff went above and beyond to assist them, such as delivering equipment to their hotel room or providing guidance on how to use the equipment. Others mention that the company's prices are very reasonable compared to other rental companies in the area.A few reviewers mention that they experienced some issues with their equipment, such as a battery problem or a malfunctioning scooter. However, these issues were resolved promptly by the company's staff, and the reviewers were satisfied with the resolution.One reviewer mentioned that the company's staff was very knowledgeable about their equipment and provided excellent service. Another reviewer praised the company's delivery and pickup service, which made it easy to get the equipment without having to go to a physical store.In terms of innovativeness, the company seems to be ahead of the curve in terms of providing accessible and convenient services to tourists and locals. They offer a wide range of equipment options, including mobility scooters, wheelchairs, and strollers, which cater to different needs and preferences.The company's website and social media presence are also user-friendly and easy to navigate, making it simple for customers to find and book the equipment they need. The company's staff is also very responsive and communicative, which helps to build trust and confidence with customers.However, one issue that was mentioned by a few reviewers is that the company's customer service can be inconsistent at times, with some reviewers experiencing delays or difficulties in getting help when they needed it. Additionally, a few reviewers mentioned that the company's equipment can be heavy or difficult to maneuver, which may be a challenge for some customers.Overall, K&M Rentals seems to be a reliable and trustworthy company that provides high-quality services to its customers. However, as with any business, there may be some areas for improvement in terms of customer service and equipment quality.