This business has a mixed reputation based on client feedback. While some customers have had positive experiences, with comments about fair prices, efficient pickups, and professional staff, others have reported disappointment and frustration. Several customers reported being quoted a certain price over the phone only to be offered a lower price when the vehicle was picked up. This lack of transparency has led to feelings of being taken advantage of and has damaged the business's reputation. The wheelchair-accessible parking lot and extended working hours are a plus, but the business's overall quality and pricing policies need improvement. One notable issue is the inconsistency in pricing quotes, which has led to trust issues with some customers.