Tampa
Internal Revenue Service (IRS) Taxpayer Assistance Center
3.39
3.39
Overview
Information about Form W-4, Employee's Withholding Certificate, including recent updates, related forms and instructions on how to file. Form W-4 is completed by employees and given to their employer so their employer can withhold the correct federal income tax from the employee's pay.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Free parking lot
On-site parking
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Overall
Quality
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This location's overall experience is subpar, with an average rating of 2.1 out of 5. The quality of service is also mediocre, with a score of 2.3. However, there is not enough information to assess the pricing and innovativeness of this location. Unfortunately, this location is plagued by inconsistent and often unhelpful staff, as evident from numerous negative reviews. Many customers have expressed frustration with long wait times, unreturned calls, and uncooperative employees who seem more interested in following procedures than providing genuine assistance. Some reviewers have even reported being hung up on or told to call back, only to face the same automated systems and endless hold times.It's clear that the phone system is not functioning as intended, with many reviewers unable to reach a live person despite repeated attempts. This is particularly concerning for individuals who require urgent assistance or have specific questions about their tax returns.On the bright side, a few reviewers have reported positive experiences with certain staff members, citing kindness, patience, and helpfulness. However, these instances are far outnumbered by the negative reviews, and it's unclear whether these exceptions are the norm or the exception.Ultimately, this location's shortcomings raise serious concerns about its ability to provide effective and accessible service to the public. If you're in need of tax assistance, it may be worth exploring other options to avoid the frustration and disappointment that many reviewers have experienced.One of the biggest issues facing this location is its failure to provide adequate staffing and support to handle the volume of calls and walk-ins. This has led to unacceptably long wait times and unreturned calls, which can be frustrating and demotivating for customers.In addition, the location's reliance on automated systems and robotic phone agents has been criticized for its lack of humanity and empathy. Many reviewers have reported feeling like they're interacting with a machine rather than a real person, which can be alienating and unhelpful.To improve its service, this location might consider investing in more staff and training to provide adequate support to customers. It could also explore alternative methods of communication, such as online chat or video conferencing, to provide more flexible and convenient options for customers.Ultimately, this location's poor reputation and lack of responsiveness are a major concern, and it's essential to address these issues to provide better service to the public.
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Hours
Closed
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Sunday
Monday
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Categories
Legal Service
Tax Attorneys
Community & Government
Government Service
Federal government office
Tax collector's office
Government office
Tax department
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