The location seems to have a mixed reputation. While some customers praise its friendly staff and variety of facilities, others complain about poor customer service, cleanliness issues, and billing problems. Some reviewers mention that the gym has made improvements over time, but others claim that the management is unresponsive and unhelpful. The pool area and sauna are mentioned as being particularly unsanitary. The gym's financial practices have also been questioned, with some customers accusing them of "stealing" their money.