In The News is a mixed bag. On the positive side, they offer a wide range of products, including picture frames and trophies, making it a one-stop shop for many customers. The company is also accessible, with a wheelchair-accessible parking lot and entrance, making it easy for everyone to get in and out. They accept various payment methods, including debit and credit cards, and offer delivery services, which is convenient for those who can't visit in person.However, the company has received some negative reviews. Some customers have reported issues with the plaques they received, such as incorrect printing or low quality. Others have been scammed by the company, with some reports of receiving plaques for awards they didn't even enter. This has led to a significant number of one-star reviews, highlighting the need for the company to improve its quality control and customer service.The company's business hours are relatively limited, with no Saturday or Sunday hours, which may be a drawback for those who need to visit on the weekends. Additionally, the company's working hours are from 8:30 AM to 5:30 PM, which may not be suitable for those who have non-traditional work schedules.Overall, In The News has some redeeming qualities, but the negative reviews and issues with quality control and customer service are significant concerns. While it may be a good option for some customers, it's essential to approach with caution and do your research before making a purchase.The customer service has been praised by many customers, who have reported excellent communication and follow-up from the company. However, some customers have reported difficulties in getting refunds or returns, which is a significant issue.The company's website is user-friendly, and they offer a wide range of products online, making it easy to browse and purchase products from the comfort of your own home.Despite some of the negative reviews, the company has been praised for its ability to create high-quality plaques and picture frames. Many customers have reported being impressed with the final product and the attention to detail that goes into each piece.However, some customers have reported issues with the plaques not being accurate or being of low quality, which is a significant concern.Overall, In The News is a company that has both strengths and weaknesses. While it may be a good option for some customers, it's essential to approach with caution and do your research before making a purchase.