This public defender's office seems to have a mixed reputation among clients. While some reviewers praised the professionalism, kindness, and dedication of certain attorneys, such as Thomas Francis, Sara White, and Robert Bowen, others expressed frustration with the office's responsiveness, citing difficulty in reaching someone by phone or in getting timely updates on their cases.Many reviewers appreciated the office's commitment to their clients' well-being, with some noting that they were helped by attorneys who went above and beyond to prepare their cases and advocate for their rights. However, others felt that the office's staff was dismissive, unresponsive, or even hostile, which negatively impacted their experience.In terms of accessibility, the office appears to have made an effort to accommodate clients with disabilities, offering wheelchair-accessible parking, entrance, and restroom facilities. However, some reviewers noted that the office's long working hours might make it difficult for working clients to schedule appointments.Regarding pricing, the office's services are free, as they are part of the government-funded public defender system. However, some reviewers felt that the quality of service varied depending on the attorney assigned to their case.Overall, this public defender's office seems to be a mixed bag, with some excellent attorneys and staff members but also some significant areas for improvement. Clients who are considering seeking the office's services may want to do their research and reach out to specific attorneys or staff members to gauge their experience before making a decision.