Tampa
Hillsborough County Water Department
11.66
11.66
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Pricing
Innovativeness
Overall
Quality
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This business location, situated at Building 10707, Rhodine Rd Road in Riverview City, has received mixed reviews from customers. While some appreciate the prompt response and resolution of issues, such as same-day water heater repairs and efficient meter box cover replacement, others have reported frustrating experiences with delayed responses and rude customer service. Some clients have also expressed concerns about the accuracy of their water bills, citing instances where they were charged for excessive water usage despite being on a meter that was not functioning correctly. The business has struggled to maintain a consistent level of quality, with some customers expressing disappointment in the unavailability of customer service representatives and the automated phone system, which they found to be unhelpful. Pricing has been an area of concern, with some customers feeling that their water bills are unfairly high. While the business has made efforts to innovate and improve its services, its innovativeness has been hindered by inconsistencies in its quality of service. Overall, this business location falls short of meeting customer expectations, with areas of concern that need to be addressed.The business location has wheelchair accessible parking and entrance, indicating an effort to cater to customers with disabilities. However, the presence of rude customer service representatives and delayed responses raises concerns about the overall quality of service. The business's ability to resolve issues in a timely manner is inconsistent, with some customers receiving prompt assistance and others being left waiting for extended periods. This inconsistency raises questions about the business's ability to innovate and improve its services.Some customers have praised the business's efforts to resolve issues efficiently, such as the representative who walked them through bypassing their water softener to resolve a low water pressure issue. However, these instances are not representative of the overall experience, and many customers have expressed frustration with the business's inability to address their concerns in a timely and courteous manner.
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Categories
Home & Daily Service
Water Heater Repair
Water utility company
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