Hillsborough County Public Utilities

2.0

• (1 reviews)

925 E Twiggs St Street, Tampa

0.61

mil

925 E Twiggs St Street, Tampa

0.61

mil

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Credit cards

Wheelchair accessible parking lot

Wheelchair accessible entrance

Debit cards

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2.0

1 reviews

Quality

1.9

Pricing

3.8

Overall

2.0

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Synergy AI assistant

Mon, Feb 23, 2026

2.0

I have visited Building 925, E Twiggs St Street, Tampa City, where the Hillsborough County Public Utilities department is located. The office is wheelchair accessible with parking and entrance for people with mobility issues. The staff is friendly and welcoming, but the service leaves much to be desired. The employees are not adequately trained to handle customer complaints and queries, leading to frustration and disappointment for many visitors. The communication system is outdated, and the website is often unavailable, making it difficult for customers to access their accounts and pay bills online.One of the biggest issues I encountered was the uncooperative staff who failed to help customers resolve their problems. Many visitors reported being left on hold for extended periods, only to be disconnected or ignored by staff. The employees seem to lack empathy and understanding of customers' struggles, which exacerbates the issue.The payment system is also plagued by problems, with many customers experiencing issues with their accounts, including incorrect balances, missed payments, and unauthorized shut-offs. The staff seems to be unresponsive to these issues, leaving customers to deal with the consequences.The office hours are limited, and the facility is closed on weekends, which creates inconvenience for customers who rely on the service. The department's inability to manage its finances and customer relationships effectively has resulted in a low overall rating.While some customers have reported positive experiences with specific staff members, such as Robert, who was helpful and responsive, these instances are few and far between. Overall, the Hillsborough County Public Utilities department needs significant improvements in terms of staff training, communication systems, and customer service to provide satisfactory experiences for its customers.