Tampa
Hillsborough County Public Utilities Customer Service Center
7.47
7.47
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Wheelchair accessible restroom
Restroom
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Quality
Overall
Pricing
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This location has been described as having inconsistent quality service, with some customers facing long wait times, unhelpful staff, and frustrating interactions. On the other hand, some customers have reported positive experiences with helpful staff and efficient service. The pricing of services seems to be a mixed bag, with some customers feeling that they are overcharged for services, while others have not had any issues.Several customers have expressed frustration with the phone system, which often leads to long wait times and automated menus that are difficult to navigate. Some customers have also reported issues with the website, including difficulty making payments and accessing information. However, some customers have praised the drive-thru payment option, which they found to be easy and convenient.One major issue that has been consistently reported by customers is the difficulty in getting help when they need it. Many customers have waited for extended periods of time on the phone or in person, only to be disappointed when they finally get to speak with someone. This has led to feelings of frustration and helplessness.Despite these issues, some customers have reported positive interactions with staff members, who have been described as helpful, knowledgeable, and courteous. However, these positive experiences are not universal, and many customers have had poor experiences with staff.It's worth noting that some customers have reported issues with the billing and payment process, including surprise fees and difficulty in paying bills. This has led to a sense of mistrust and frustration among some customers.Overall, this location seems to have some significant issues that need to be addressed, including long wait times, unhelpful staff, and frustrating interactions. However, some customers have reported positive experiences, and it's possible that with some changes and improvements, this location could become a more reliable and trustworthy place to do business.
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Categories
Community & Government
Government Service
Local government office
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