The experience at Hibachi Express Highland City is a mix of great food and good customer service. The location is convenient with free parking lot and is family-friendly. The restaurant offers a variety of Japanese dishes, including hibachi, sushi, and teriyaki. However, the quality of food can vary, with some customers reporting undercooked or bland dishes.The customer service is a highlight of the experience, with many customers praising the friendly and welcoming staff, particularly Gigi, who is often described as the main reason customers keep coming back. The staff is attentive, and orders are usually correct, making the dining experience enjoyable.The pricing is competitive, with many customers praising the value for the quality and quantity of food. The restaurant offers a variety of promotions and discounts, making it a great option for those on a budget.One major issue that some customers have reported is the quality of the food, with some dishes being undercooked or lacking flavor. Additionally, some customers have reported issues with the staff being dismissive or unfriendly, which can be a major turn-off.Overall, Hibachi Express Highland City is a good option for those looking for a convenient and affordable Japanese meal. However, customers should be aware of the potential for inconsistent quality and service.Gigi, the staff member, is a major highlight of the experience and is often praised for her friendly and welcoming demeanor. However, it's unclear how long Gigi has been working at the restaurant, and some customers have reported issues with other staff members.