This business location has a decent overall score, but it falls short in terms of quality. However, the prices are very competitive, and the innovativeness of the business is quite high. The long wait times and understaffing seem to be a major issue, as mentioned in several reviews. Despite this, some employees, such as Fernando, Nash, and Anthony, have been praised for their excellent customer service. It's clear that the business is working on improving, but it still has a long way to go in terms of providing a consistent and satisfactory experience for customers.Some of the common issues mentioned in the reviews include:* Long wait times and understaffing* Unavailability of reserved vehicles* Unprofessional behavior from some employees* Excessive fees and charges* Poor communication and follow-upHowever, some reviewers have also praised the business for:* Friendly and helpful staff* Competitive prices* Easy and convenient rental process* Clean and well-maintained vehiclesOverall, while this business has its strengths and weaknesses, it seems that it is still working on improving its services and addressing the concerns of its customers.