The business has a good overall score, which is slightly above average. However, the quality of service is only mediocre, which may be a concern for some customers. On the other hand, the pricing is generally considered reasonable. Unfortunately, there is not enough information available to determine the innovativeness of the business. It seems that the staff at this location may have inconsistent behavior, with some customers receiving excellent service and others being treated poorly. One customer reported that the delivery driver was rude and unhelpful, while another customer had a very positive experience with the staff. The business has been in operation for 31 years, which is a testament to its ability to adapt and evolve over time. However, the inconsistent quality of service may indicate that the business is struggling to maintain a high level of customer satisfaction. Some customers have praised the business for its hometown feel and friendly staff, which is a positive aspect of the business. However, others have reported issues with the staff's behavior and the overall quality of service. One of the main issues that has been reported is the lack of care and attention shown by some of the staff members. For example, one customer reported that the delivery driver shut off the valve without notifying them, causing them to have to come home in the dark to relight the pilots. Overall, the business has some positive aspects, but it also has some significant areas for improvement.