The store is located on Central Avenue in St. Petersburg City and offers a variety of services, including watch repair, jewelry repair, and engraving. They accept debit and credit cards, making it convenient for customers to make payments. The store is wheelchair accessible, making it inclusive for people with mobility issues. They have a co-branding relationship with Haypennie Jewelers. Some customers have experienced issues with their repairs, such as damaged stones or unacceptable work. However, other customers have reported excellent service, including knowledgeable and professional ownership, and prompt repair of broken items.