This review location provides a wide range of hats for various events, including the Kentucky Derby. The owner, Kathi, is described as a talented and passionate hatter who takes the time to understand each client's needs and preferences. She is known for her excellent customer service, going above and beyond to ensure that each customer is satisfied with their hat. The hats are made to order, with Kathi taking into account the client's outfit, face shape, and personal style to create a one-of-a-kind piece. She uses high-quality materials and pays attention to detail, resulting in hats that are both beautiful and durable. The prices are reasonable, considering the quality and custom nature of the hats. While there may be a learning curve for some customers, Kathi's expertise and guidance make the process enjoyable and stress-free. Overall, this location is a great resource for anyone looking for a unique and well-crafted hat for a special occasion. One potential issue is that some customers may need to be patient and flexible when working with Kathi, as she may need to make adjustments or substitutions based on her discretion.