This business has a good reputation, with a solid overall rating. The quality of the products they offer, specifically live rock and live sand, seems to be a major selling point, with many customers commenting on the high quality and diversity of life on their rocks. While some customers have had issues with shipping and customer service, it appears that the business is generally responsive and willing to work with customers to resolve problems. One major issue that stands out is the lack of effective packaging, which can lead to damage during shipping. Customers have suggested improvements such as using more paper towels and water to prevent damage. Overall, this business seems to offer a good product at a competitive price, but may benefit from improving their shipping and customer service processes.