From what I have gathered, United Digestive is a medical service provider specializing in gastroenterology, with a location in Fort Myers, Florida. They offer a range of services, including colonoscopies, endoscopies, and other procedures. The staff is friendly and professional, with many patients praising the doctors and medical assistants for their kindness and attentiveness.However, there are some concerns with the business's customer service and operational efficiency. Some patients have reported issues with scheduling, cancellation of appointments, and communication with the office staff. Additionally, there have been complaints about the billing and insurance claims process, with some patients receiving incorrect or delayed bills.Despite these issues, United Digestive seems to have a good reputation overall, with many patients expressing their satisfaction with the care they received. The doctors and staff are praised for their professionalism and compassion, and many patients have reported positive experiences with their visits.One notable issue that has been reported by several patients is the lack of communication and follow-up from the office staff. Some patients have reported being left on hold for extended periods, only to be transferred to an answering service or a voicemail. This can be frustrating and disappointing, especially for patients who are trying to schedule appointments or address concerns about their care.Another issue that has been reported is the high cost of procedures, including the cost of anesthesiology services. While the quality of care at United Digestive appears to be good, the prices may be higher than what some patients are willing or able to pay.Overall, while United Digestive has some flaws in its customer service and operational efficiency, it appears to be a reputable medical service provider with a commitment to quality care. Patients should be aware of the potential issues and take steps to communicate effectively with the office staff to ensure that they receive the care they need.