The office has a strong reputation among patients, with many praising the friendly and caring staff, including the ultrasound techs and doctors. Dr. Kalter, in particular, is often mentioned as being kind, knowledgeable, and thorough in his explanations. However, there are also some complaints about the long wait times, cold office staff, and issues with billing. Some patients have reported feeling uncomfortable with the front desk staff, who can come across as unfriendly and unprofessional. There have been instances where patients have been told to reschedule due to being a few minutes late, which can be frustrating for those trying to navigate a high-risk pregnancy. On the other hand, the office has been praised for its cleanliness and for being a place where patients can feel safe and supported throughout their pregnancy journey. Overall, the office seems to be a mixed bag, with some strengths and weaknesses that are worth considering when deciding where to receive care. Despite some issues with customer service and wait times, many patients have had positive experiences and have felt well-cared for by the staff. Issues:Long wait timesCold office staffBilling issuesDifficulty scheduling appointmentsInconsistent customer serviceNeed for better communication between staff and patientsPossible trauma from past experiences with the office