The business is well-established with high ratings from clients. The majority of reviewers praise the staff for being kind, compassionate, and understanding during difficult times. They also appreciate the professional and efficient service provided. Some reviewers mention that the staff went above and beyond to help with various aspects of the funeral process, such as providing guidance on prepayment plans and handling external issues. While there is one reviewer who expresses disappointment with the completion of a task, the overall sentiment is overwhelmingly positive.