Tampa
Florida Medical Clinic Orlando Health - Multi Specialty Campus
8.68
8.68
Overview
Dr. Trivedi and his team provide behavioral and mental health consultation, diagnosis & treatment, incorporationg the MindBody approach in Wesley Chapel. Schedule an appointment here.
Features
Restroom
Debit cards
Wheelchair accessible restroom
Appointments recommended
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
NFC mobile payments
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Overall
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Florida Medical Clinic's Brandon location has received a mixed bag of reviews, with some patients praising the professionalism and care of the doctors and staff, while others have expressed frustration with the clinic's customer service, wait times, and communication.While some patients have reported having great experiences with the doctors and staff, particularly with Dr. Malibiran and his team, others have expressed disappointment with the front desk staff, who they feel are unfriendly and unhelpful. Several patients have reported long wait times, both in the waiting room and for phone calls to be returned, which has led to frustration and a sense of disregard for patients' time.Additionally, some patients have reported issues with prescriptions not being filled or refilled in a timely manner, which has caused inconvenience and concern for their health. Several patients have also expressed frustration with the clinic's billing department, which they feel is unresponsive and unhelpful.Despite these issues, there are some bright spots at the clinic. Some patients have praised the convenience of having multiple services available in one location, including lab work, X-rays, and ultrasounds. Others have appreciated the kindness and compassion of certain staff members, such as the front desk clerk who was praised for her helpfulness and smile.Overall, it seems that Florida Medical Clinic's Brandon location has room for improvement in terms of customer service, communication, and timeliness. However, the clinic's commitment to providing quality care and its convenient location are assets that could be leveraged to improve the patient experience.One issue that stands out is the consistency of poor customer service. Several patients have reported feeling disregarded or ignored by the front desk staff, which has led to frustration and a sense of distrust. This issue needs to be addressed in order to improve the overall experience for patients.The clinic's billing department also seems to be a source of frustration for some patients, with several reporting difficulty getting prescriptions filled or refilled in a timely manner. This issue needs to be resolved in order to ensure that patients receive the care they need without unnecessary delays.Finally, the clinic's communication with patients could be improved. Several patients have reported difficulty getting in touch with the clinic, either by phone or email, which has led to frustration and a sense of isolation. This issue needs to be addressed in order to ensure that patients feel connected and supported throughout their care.
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